|Power Restoration Update |
Almost there – power restored to most customers, thank you for your patience. One week ago, a derecho left a trail of destruction and damage across our service territory. Last week, more than 280,000 MidAmerican customers were without power and crews responded to over 1,500 gas emergencies in storm-affected areas. We’re happy to report that we have restored power to nearly every customer affected by the storm.
Storms like this do not happen every day, every month or even every year, but when they do, you can count on MidAmerican to respond in full force. We cannot thank you enough for your patience as our teams worked to respond to emergencies, field reports and restore service safely. You went above and beyond to weather this storm, too – we were encouraged by countless stories of neighbors helping neighbors with cleanup, your acts of kindness in feeding and thanking our crews, and your positive attitudes as we all dealt with a storm unlike any other in recent history. Thank you. What now?As our line workers wrap up restoration efforts on the remaining customer outages, we’re turning our sights to other Midwesterners in trouble. We are sending crews, supplies and volunteers to the Cedar Rapids area to assist with restoration efforts.
Many crews will stay in our service area to strengthen the repairs that were made throughout the last week, to ensure your power remains reliable. After the storm.Be alert for “storm chaser” scams, which involve a person going door-to-door or calling posing as a roofer or contractor. These scammers often price gouge and they may be unqualified or unlicensed.MidAmerican cannot reimburse customers for groceries lost due to storm-related outages. If you or your business experienced loss of groceries, your home, renters or business insurance company may be able to assist you with a claim. You may be responsible for some repairs to your utility equipment before we can restore service. Learn more about what parts of your electric service you own. Breathtaking dedication.Our line workers, gas service workers and tree crews worked around-the-clock to bring power back safely and as quickly as possible. We do not let up until every customer is back on-line.
When we asked, our utility and contract partners from throughout the Midwest and beyond came to help. They sent us 1,075 linemen and more than 350 tree trimmers, bolstering our total response team to 2,100 people.
On behalf of MidAmerican, our communities and our customers, we’d like to thank these men and women for their dedication to getting every customer safely connected.
At your service, 24/7 888-427-5632Online
MidAmerican’s storm recovery and restoration efforts continue with another 24 hours of substantial progress and more than 40,000 customers coming back online Thursday. We are working our way toward completing our work…and we are expecting to have most of our customers on by Saturday. We have brought in additional resources so we have more than 1,800 line workers and tree crews working to restore everyone’s power. We have successfully restored 86% of our customers’ power since the peak, when we had 280,000 customers out, within 96 hours. Here is the latest breakdown by location:
|Peak outages||Outages as of 12 PM Friday||Restorations completed|
The 1,800 crews, representing MidAmerican and out-of-state utility and contract linemen, and tree crews, are on the ground assisting and continue to work around the clock, 24/7. The crews are still working 16 hour shifts, mostly 7:00 AM to 11:00 PM, with some working 3:00 PM to 7:00 AM staggered shifts to support the all-day coverage.
Safety continues to be our top priority for all of our customers and employees. We are keeping our trucks in your neighborhoods that are still helping with assessing and reporting damage. We are still finding down wires and damaged equipment so it is important that we keep these protocols and practices in place until restoration is completed.
We are staying in contact with our customers through various channels including our customer care call center, website, and social media. If you receive inquiries from customers that were contacted by us that their power is back on and it is not…please have them contact us immediately. This is helpful to us to understand and identify where there are still issues in their neighborhoods that we need to address. This two-way communication is beneficial to the work being done in the field.
Customers are encouraged to continue communicating with us and reporting an outage if they are occurring in their area. Outages can be reported on our website, via private message on Facebook or Twitter, or by phone at 888-427-5632. For gas leak emergencies, call 800-595-5325.
Thank you for your continued support and patience. We know that your partnership and assistance with coordination, communicating information, and additional resources are making this historic recovery effort possible.
As always, do not hesitate to contact me if you need anything. And it still stands true…we will not stop until everyone is back on!
Kathryn M. Kunert
Economic Connections and Integration
MidAmerican Energy Company
Labor Day, Celebrate Safely
Labor Day is the unofficial end of summer and we celebrate with barbecues and road trips. But be aware as you hit the highways that the Labor Day holiday weekend is one of the deadliest times of the year in terms of drunk-driving fatalities. During the 2018 Labor Day holiday period (August 31 – September 4), there were 439 traffic fatalities nationwide. Forty-three percent of those fatalities involved drivers who had been drinking and more than one-third (38%) of the fatalities involved drivers who were over the legal limit. Ultimately, drinking and driving is a choice, and it is a choice that puts all road users at risk.
It is imperative that we all do our part to end drunk and drugged driving. Remember that it is never okay to drink/drug and drive. Even if you plan to have only one alcoholic beverage, designate a sober driver or use a ride serve to get home safely. If you see a drunk driver on the road, contact your local law enforcement. Do you have a friend who is about to drink and drive? Take the keys away and make arrangements to get your friend home safely. These are small tasks that can make a BIG difference to save lives.
Last year, in Iowa, there were six fatalities over the three-day Labor Day weekend. Three of these fatalities involved a drunk driver. To help keep people safe on our roadways and put an end to drunk driving, extra law enforcement will be out, both locally and nationally, in support of the 2020 Drive Sober or Get Pulled Over campaign. From August 21 through September 7, 2020, officers will be out there keeping our roads safe by removing impaired drivers and addressing other serious traffic violations.
The Monroe Police Department and the Governor’s Traffic Safety Bureau reminds you:
Drive Sober or Get Pulled Over.
MidAmerican continues our restoration work following the multi-state derecho – a straight-line windstorm with heavy rain and hurricane-like wind speeds – that left a trail of destruction across our service territory, including significant property damage, and downed trees and power lines. The unusually strong storm knocked out power to more than 275,000 MidAmerican customers. We anticipate a multi-day restoration effort to bring all of our customers back on-line. We are working as quickly as possible while keeping our employees and customers safe…as it is our top priority.
Our crews have been dispatched to the hardest-hit areas and are working to safely restore service as quickly as possible. We are sending crews from other areas of our service territory that have recovered, particularly from the western part of Iowa, as well as additional support from our utility partners in Kansas, Nebraska, Colorado and Missouri that are sending help our way, too. We will continue to work around the clock, 24/7, until all of our customers’ power is restored.
We are asking our customers – including those of us who are still without power – to be patient as we respond to this unprecedented storm. In many cases, tree crews must first clear downed trees, limbs and debris before our line crews can begin making repairs. If your community is working to clear streets that have impeded access to utility facilities and infrastructure, please contact me so we can coordinate with you to help with our recovery efforts. There are still many downed power lines so customers should always assume that lines are energized, stay far away from them and don’t touch anything.
In situations where we have the widespread outages, bringing power back to essential service providers, like public safety and hospitals, is our first priority. We also focus on the larger transmission lines because they impact the most customers. From there, we are working our way to smaller and smaller lines to restore service to every customer as safely and efficiently as possible.
We encourage customers who are experiencing an outage to report them to us as quickly as possible so we can pinpoint areas of greatest need. Outages can be reported on our website, via private message on Facebook or Twitter, or by phone at 888-427-5632. For gas leak emergencies, call 800-595-5325.
We appreciate your support and thank you for your patience and assistance as we work through the recovery work…and please let me know if you need anything.
Kathryn M. Kunert
Economic Connections and Integration
MidAmerican Energy Company